Return & Refund Policy
At MamaLady, we want you to be completely satisfied with your purchase! We understand that sometimes things don't work out, and we're happy to help make the return process as simple as possible.
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
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Items must be unused and in their original condition.
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Items must be returned in their original packaging, with all accessories and components included.
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Proof of purchase is required.
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A return request must be submitted within 30 days of delivery.
Return Shipping
Customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect.
Original shipping charges are nonrefundable, except when required by law or when the return is due to an error on our part.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Final Sale & Clearance Items
All items marked "Final Sale" or "Clearance" are nonreturnable and nonrefundable.
These items are sold at discounted prices and are not eligible for returns or exchanges.
Exceptions may apply if an item arrives damaged, defective, or incorrect, or if otherwise required by law.
Please review all product descriptions carefully before purchasing final sale or clearance items.
Refunds
Once we receive and inspect your return, we will notify you of its approval status.
Approved refunds will be issued to your original payment method, minus the nonrefundable shipping charges.
Please allow 5–10 business days for your refund to appear after it has been processed, depending on your payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can address the issue promptly.
Email us at mamaladyinc@yahoo.com with your order number, a description of the issue, and photos if applicable.
We will work with you to resolve the issue at no additional cost.
How to Start a Return
To request a return, please email:
Include your order number and reason for the return.
Once your return request is reviewed, we will provide instructions for returning your item.
Please do not send items back without contacting us first.
Questions?
We're always happy to help!
For questions regarding returns, refunds, or exchanges, please contact us at:
Thank you for shopping with MamaLady and supporting our small business!